Refund Policy

All sales are final. We may consider returns case-by-case. All returns must be pre-authorized. Returns sent without authorization will be refused and returned. Once approved, items must be shipped back within seven days of authorization.

Each return is assessed individually, and a 20% restocking fee applies. For refused or undeliverable orders, a 20% restocking fee plus return shipping costs will be charged.

Damages and order issues

We stand behind our shipments and will work to correct any issues with your order. If you receive a damaged, defective, or incorrect item, inspect your order upon delivery and contact us immediately.

Non-returnable items

For health, safety, and compliance reasons, certain items cannot be returned:

• Open or partially used packages of any product
• Perishable items requiring temperature control (e.g., edibles with chocolate)
• Clearance or sale items
• Gift cards

Please note: we cannot accept returns or issue replacements for expired products unless the product was expired when you received it.

Condition of returned products

All authorized returns must be in sellable condition. Products must be unopened with original packaging intact. No price stickers, labels, writing, or torn packaging will be accepted.

Refunds

Once an authorized return is received and inspected, you will be notified if your refund is approved. If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.